Return & Refund
60-Day Return Policy
We want you to love your ReedStead furniture. If you're not satisfied, you may return your item within 60 days of delivery as long as it is in new, unused condition.
Please keep all original packaging until you are sure you will not return the item.
Return Eligibility
- Items must be unused, unmodified, and undamaged.
- Refunds go to the original payment method.
- Keep all original packaging until you're sure you won't return the item.
- Do not return items to the address on the shipping label—we’ll provide the correct return label.
- Normal variations in color or cushion firmness are not defects and may incur a handling fee when returned.
Damaged or Missing Parts
If your item arrives damaged, with missing parts, or if you receive the wrong product, please email our customer service team at service@reedstead.com with the following information:
- Photos of the entire item
- Close-up photos of the defect or damage from different angles
- A photo of the product label (usually found on the bottom of the item)
- Photos of the original packaging (if still available)
- The PO number and a brief description of the issue
Our team will review your case and respond within 24 business hours. If the item cannot be repaired or replaced, we will arrange a refund.
Refused Packages
Please do not refuse delivery, even if you plan to return the item. Refused packages may lead to additional carrier fees, delays, or lost shipments, which can affect your refund.
If you decide to return an item, wait until all packages have been delivered, then contact us for an official return label. We’ll ensure your return is processed smoothly.
Refund Processing
Once your returned item is received and confirmed to be in acceptable condition, your refund will be processed within 3 business days. You will receive a confirmation email once the refund has been issued.
Order Cancellation
- Orders canceled within 24 hours (and before shipment) will be fully refunded.
- Orders that have already shipped cannot be canceled. You may initiate a return after delivery.
